IT Support

IT Knowledgebase

---

Ablyss 7

• Allow User to Send Emails in Ablyss
• Adding Users to Ablyss
• Ablyss Email App
• Upload Photos to Ablyss
• Ablyss App Connection Settings

See all 7 articles

DocuSign 1

• Sending a File Through Sharepoint

Extranet 1

• Using Company Extranet

FreshService 2

• Changing FreshService Signature
• Creating a Ticket System Account

Support Office 10

• Desktop Screen Sharing to Chromecast
• Guildmore Meeting Room Remotes
• Boardroom Projector
• Open Front Door via Telephone
• POTS Users – Managing the Distribution Group

See all 10 articles

IMS 1

• IMS - Bed Lists

Microsoft Office 5

• Office Quick Starts
• Microsoft 365 basics video training
• Automatic Replies from Office 365 Web Apps (OWA)
• Power Query in Excel 2016
• Reduce Excel File Size

Microsoft Outlook 18

• Change default address book
• Change the order in which Outlook checks your address lists
• Adding a Room Calendar
• Booking a Meeting Room
• Open Another Mailbox in Outlook

See all 18 articles

Microsoft OneDrive 5

• Signing into Onedrive
• Accessing OneDrive Online
• Recovering Deleted Items
• How to stop sharing a link or check if it is being shared
• Sharing Files and folders on Onedrive

Microsoft Teams 11

• Chat in Microsoft Teams
• Teams and Channels
• Meetings and Calls
• Files
• Keep track of conversations

See all 11 articles

Mimecast 7

• Mimecast Personal Portal
• Mimecast Personal Portal: Managing Personal On Hold Messages
• Mimecast Personal Portal: Approving Senders
• Mimecast Personal Portal: Blocking Senders
• Access Delegate Mailbox in Mimecast

See all 7 articles

Mobile Phones - Samsung & iPhone 16

• Remove/Add Mail Profiles on iPhone/iPad
• Company Contacts on iPhone
• Automatic Replies on iPhone
• Re-syncing iPhone or iPad Calendar
• iPhone Calendars – Setting Exchange Calendar to Default

See all 16 articles

Printing 3

• Printing from Terminal Services
• Secure Printing
• Add a Network Printer

Remote Access 10

• What Is Remote Desktop?
• Using Remote Desktop
• What is a VPN?
• How to re-connect Network Drives via VPN connection
• Set up a VPN Connection on Windows 10 with WatchGuard Mobile VPN

See all 10 articles

SAP Concur 2

• Logging into SAP Concur
• SAP Concur on Mobile

Scanning 1

• Scan to Email

Security 2

• Authenticator App Multi-Factor Authentication
• Text Message Multi-Factor Authentication

ShareFile 3

• ShareFile - Using File Box
• Guildmore - Logging Into ShareFile
• Excelcare - Logging Into ShareFile

SignInApp Tablets 5

• Printing The Evacuation List
• Accessing The Sign In App Mobile App (carehomes)
• Accessing The Sign In App Web Portal
• Welcome Email (Tips)
• Accessing the Sign in App Mobile App (Ertosunhouse)

Skype 1

• Creating a Skype Account on iPad

Microsoft Windows 6

• How To - Create a shortcut
• How To - Resize an image
• Windows 10 - Quick Start Guide
• First Login Guide for New Users
• How To - Change a default application

See all 6 articles

eFax 1

• eFax - send and receive fax via email

Telephony 13

• Navigate Pro User Guide
• How To - Login to a Yealink desk handset
• How To - Login to Navigate Pro companion app
• iPCS Mobile App for iOS
• iPCS Mobile App for Android

See all 13 articles

Softworks 1

• Guide for enrolling users' facial recognition template

Residents' Laptops 2

• How To - Create a personal Microsoft account
• How To - Create a personal Google account