A shortcut is a link to an item (such as a file, folder, or program) on your computer. You can create shortcuts and then place them in a convenient location, such as on the desktop or in the Favourites section of the navigation pane (the left pane) so that you can easily access the item that the shortcut links to. Shortcuts can be distinguished from the original file by the arrow that appears on the icon. A typical file icon and the related shortcut icon: To create a shortcut Open the location containing the item that you want to create a shortcut to. Right-click the item, and then click Create shortcut. The new shortcut appears in the same location as the original item. Drag the new shortcut to the desired location. To delete a shortcut Right-click the shortcut that you want to delete, click Delete, and then click Yes. If you're prompted for an administrator password, the shortcut may be for something important – contact the IT department for further information. Note: When you delete a shortcut, only the shortcut is removed. The original item is not deleted. To create a Desktop shortcut On your desktop right-click on the background wallpaper then the following menu will appear. Select New then Shortcut The Create Shortcut menu will appear. Type in the location of the item or select browse. Click Next. You will be asked to type a name for this shortcut After clicking Next you will see a new folder shortcut on your desktop.

Modern digital cameras can take very high-quality photographs. Normally the highest setting is set out of the box, which means the photos you take with it are very large. Not only is the photo physically large; the file size of these images on digital storage is very large, too. We recommend photos are resized once saving them to your computer. This guide will show you how to use the Image Resizer tool installed on your computer. While the physical size of the photo is reduced (within acceptable limits), the file size is reduced significantly without losing quality. This will allow you to attach more photos to an email and copy them to network locations quicker. How-To After copying the photos to your computer, open the folder they are in and select the ones you want to resize (e.g. all of them or individually by holding CTRL) To resize your pictures and have the new ones put in the same folder as the original, right-click on any of the selected files and choose Resize pictures. After doing so, the following dialogue box will appear. Pick one of the default sizes, or enter your own by selecting custom and entering the width and height values you would like your resized pictures to have. If Only shrink pictures is selected, any of your pictures that are smaller than the selected size will not be resized. You can also choose to Replace the originals, in which case the resized pictures will be saved over the originals. If this option is enabled, the originals go in the Recycle Bin (if they were saved on your computer – if they’re still on a memory card or other drive they will be deleted) To a different folder To resize your pictures and have the new ones put in a specific folder, right-click and hold on them and drag them into the destination folder. Choose Resize pictures here on the menu that comes up when you let go of the right mouse button.

Windows 10 is the most powerful operating system that Microsoft has ever made, but it's also the most complex. While the user interface is extremely intuitive, you'll have to dig a little deeper to customize your experience, get maximum performance and make the most of features such as the Cortana voice assistant, Edge browser and multiple desktops. Here is a Quick Start guide for you to get started.

First Time Login Guide for New Users last updated 14/04/2025 Welcome to Windows! Please follow this introductory guide to setup your mailbox, printer, and more. Browsing the web Microsoft Edge is our recommended and default web browser - you should be reading this guide in it right now! You can open it using this icon: You may also be seeing this message. Click Got it: You should be automatically signed in to Edge to ensure your bookmarks, passwords, browsing history, etc are synced to your business Microsoft account. To check this, look at the icon in the top left of the browser. It should have your initial or portrait present. If it is not signed in, simply click on it and then click Sign in to sync data: Signing into Microsoft 365 apps When you first launch an Office application (Word, Excel, Outlook, Teams, etc), you may also be prompted to sign in to activate Office: Click Sign in and then enter your email address, followed by your password (if prompted). If you are asked to Stay signed in to all your apps, just click OK. Please note: not all users are licensed to use all 365 apps. If you receive the following message after trying to sign in, it means you are not licensed to use Limited Availability apps listed below. Limited Availability: Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Access Available to Everyone: Teams, Edge, OneDrive. In addition to these, everyone has access to Outlook, Word, Excel, PowerPoint, and OneNote via their web apps - you can access these by signing into https://office.com/apps If you are not sure what you are able to use, or would like more information, please contact IT Support. Setting up Outlook When you first launch Outlook, you may be prompted to setup your mailbox. Your email address should be filled in automatically - if it isn't, just type it in. Then click Connect: If you are prompted for a password, this is the same password you used to log into Windows with (if you were prompted to change your password, please use the new one). If you see this screen, select Microsoft 365: Finally, click Done: If you are prompted to Stay signed in to all your apps, just click OK. If you have not already signed into another Office app (e.g. Word, Excel), please follow the next set of instructions. Signing into Exclaimer Exclaimer is our email signature management system. It will automatically apply your company signature for you. The first time you open Outlook, your signature may be blank. Don't worry - any email you send will have your signature on it when the recipient receives it. After opening Outlook once; the next time you login to Windows, you may be prompted to sign into Exclaimer: You may or may not be prompted for a password when you sign in, but if you do, it's the same one you use to login to your computer. Once you have signed in, you should not be prompted to sign in again on that computer. After signing in, your signature should start appearing in Outlook when writing an email. NOTE: If you add or have added your mailbox to a mobile device, please ensure any signature you may have added (including default ones such as “Sent from my mobile device") are removed from that mailbox/device. Your company branded signature will be applied automatically after sending. NOTE: As described above, not all users are licensed to use some 365 apps - including Outlook - so Exclaimer will not apply. What is multi-factor authentication (MFA)? To improve security, we have enabled multi-factor authentication for all mailboxes. This means that when logging into your mailbox online, you will need to provide your password and an additional verification step such as a code sent to you by text. This means if somebody manages to get your password, they won't be able to login to your account with just your password. If you haven’t already enabled MFA, please do so by following one of these guides: How to set up MFA using text messaging How to set up MFA using an authenticator app If you have already enabled MFA and can’t remember your app password, or you’re not sure if you have enabled it yet, please read this guide on how to reset it. Please note: it may take up to an hour after resetting your app password for it to start working. Storing files in OneDrive When you sign into Windows, you should automatically be signed into the OneDrive for Business sync app. This background application will automatically sync your Desktop, Documents and Pictures folders to the cloud so that you may access them from other computers and restore previous versions of files. Note that by default OneDrive will only sync the three ‘known folders’ (Desktop, Documents, Pictures) – it will not sync the Downloads, Music or Videos folders. You can also store files in the root of the OneDrive folder to sync them. If the OneDrive icon isn’t in the taskbar, open it from the Start Menu: If OneDrive isn't signed in, it may look like this: just right click on it and click Sign in to manually sign in. How to add a printer To add printer in Windows 10: Click the Start button, then click on the Settings button: (Windows 10) ->(Windows 11) -> Select Devices (W10) or Bluetooth & devices (W11) Select Printers & scanners Select Add a printer or scanner (W10) or Add device (W11). Wait for it to find nearby printers, then choose the one you want to use, and select Add device. Working remotely From time to time, mobile users will need to work outside of the company network. Whether it be from home or at a hotel, you can connect remotely by using the Mobile VPN app on the desktop. For instructions on how to use the Mobile VPN client, please read this guide. Terminal Servers Many applications (mostly for Excelcare) are accessible from our two main terminal servers via the remote desktop shortcuts on your desktop: The following applications are available: Terminal Services (SERVERTS1): IMS ISYS System Manager NewCare Ablyss Server (SERVERABLYSS aka SERVERTS5): Ablyss Nourish Radar Daily Checks Outlook Web Access (for Microsoft 365 F3 users) You may be asked if you are sure you want to connect to these servers. We recommend ticking the box “Don’t ask me again for connections to this computer” before clicking Connect; you shall not be prompted again. Getting help For more tips and guides to get the most out of your computer, please click here to consult our knowledgebase. If you can’t find what you’re looking for, and want to raise a support case with IT, please contact us using one of the following options: Send an email to support@ertosunhouse.com Submit a ticket via our support portal Call us on 0208 313 5005

How To – Change Default Application   Windows 10 allows you to set a default application to open specific file types or perform certain actions. For example, you might want .pdf files to open in an application other than Adobe Reader, or you might want to open all web pages in a different web browser.   Many applications will prompt you whether you want to use them as the default application for their intended purpose the first time you open them. You can choose to set them then, but if you want to do it later, you can by following these steps:   Open the Settings panel from the Start Menu Click on Apps Click on Default apps Select the type of application you want to change your default to. For example, you can change your web browser to Microsoft Edge or Google Chrome   PDF files: You may notice one popular application type is not listed – PDFs. To change your default app for PDFs; at the bottom of the Default apps screen, click Set defaults by app, click on your current PDF handler (which for many will be Adobe Acrobat Reader DC) and then click Manage. You can then set .pdf to whatever you want it to open in.

Some older websites may not display correctly or at all in modern browsers such as Google Chrome and Microsoft Edge. Since Internet Explorer will retire on June 15th 2022, you can use IE Mode within Edge to try and display the site properly. Your IT department can also force specific websites to load in this mode for everyone if it s a common issue. Open Microsoft Edge and click on the 3 dots in the top right hand corner   From the Options in the list choose Settings Select Default browser from the left hand column Make sure "Allow site to be reloaded in Internet Explorer mode" is set to allow  Close and reopen Microsoft Edge Go back to the page you were trying to load Click on the menu button again (three dot button) and select Reload in Internet Explorer mode IE (Internet Explorer) mode is now enabled for Microsoft Edge