Attached is the official users' documentation for the Navigate Pro companion app

PLEASE NOTE: Not all handsets will allow manual login. Some are configured to login using a pre-defined user ONLY. 1. On your handset press "Login" located on the top left of the handset: 2. In the "User" field, input the extension of your desk phone e.g. 505 3. "Password" can be asked for by contacting IT Support. Please note: some phones are configured to login to a pre-defined extension automatically on startup.

Navigate Pro is the companion app for your IP handset. To use it: 1. Open the Navigate Pro application from the Start Menu:   Note: if you receive the following error, just click OK and relaunch the application   2. Click on the Settings button 3. Click User Configuration 4. On the User Configuration window select Partner and fill in the details: IP Address: 10.11.100.2 Centralized Partner (CP): Enabled Login Code: can be left blank Number: your phone extension Login Code: your extension's PIN Click Restart to save the settings 6. If you have logged in successfully, you will see your username at the top of the application. Clicking on the N logo will display your extension number.

On your iPhone, go to the App Store and search for iPCS2 Download the iPCS2 app. Once downloaded, open the app and tap on the Settings option in the bottom right of the screen, then tap on the > to the right of Server     Enter the below server settings: Address: voip.ertosunhouse.com Port: 5000 User: the extension of your desk phone e.g. 505 Password: the PIN number for your extension   Once you have logged in, you can now use the in-app keypad and Contacts list to make phone calls. When you make phone calls, the number will be displayed as your office number.   While logged in to iPCS, you will remain logged in to your desktop phone. You can choose to answer calls on either; if you wish to transfer a call you have answered using iPCS to your desk phone, press the Call Select button on the phone to transfer the call to the phone.   To logout from iPCS, simply toggle the Enabled setting off again.

On your Android phone, go to the Google Play Store and search for iPCS Download the iPCS app Once downloaded, open the app and tap on the Settings button in the bottom right of the screen, and select Server     Enter the below server settings: Address: voip.ertosunhouse.com Port: 5000 User: the extension of your desk phone e.g. 505 Password: the PIN number for your extension   Once you have logged in, you can now use the in-app keypad and Contacts list to make phone calls. When you make phone calls, the number will be displayed as your office number.   While logged in to iPCS, you will remain logged in to your desktop phone. You can choose to answer calls on either; if you wish to transfer a call you have answered using iPCS to your desk phone, press the Call Select button on the phone to transfer the call to the phone.   To logout from iPCS, simply toggle the Enabled setting off again.

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The new telephone system - Splicecom, is replacing legacy telephony within care homes and branch offices. Splicecom is a Voice over IP (VoIP) solution joining care homes and Supporting office into one circle.  The new solution shall enable centralized and practical support, cost-effectiveness and a feature-rich setup. Splicecom is combined with Yealink handsets - https://www.yealink.com/en/product-list/ip-phone Splicecom case studies - https://www.splicecom.com/media/case-study?id=321 Some of the features that come with the new telephone system: Hold music External callers will hear music play when put on hold or transferred. Directory Users can browse a list of internal company extensions & departments and frequently used external contacts and resources. The IT Department maintains the directory. We recommend calling internal extensions directly whenever possible to benefit from caller ID and improved call quality. Call history Lists made, received, and missed calls, with their number, time and date. The entry will show the caller’s name or description if the number is in the directory. Call forwarding Calls can be forwarded to another extension or number (including mobile numbers) Call waiting* Allows the user to receive a second call while on an existing call. The user can choose whether to take the second call and to toggle between the two. The user will hear an intermittent beep when a second call is waiting to be answered. *by default - disabled, can be enabled by the user. Desktop App - Navigate Pro Desktop app on your computer - allows you to browse the directory, receive, and make calls directly from your computer. It can be used in either partner mode (where it controls the physical handset) or in softphone mode (where your computer’s microphone and speakers assume the place of the handset) The phone system administrator (IT Support Department) manages the features below. Please get in touch with your IT Support Department with change requests. Time plans Calls can be handled appropriately depending on time & date Different time plans can be set for other users, departments, etc Please note that by default, this feature is not set up for care homes (allowing 24/7 calls to all extensions). Call logging & reporting. The time, date, length, and participants (telephone numbers and internal extensions) of a call are recorded for all calls. A range of reports are available, including: Incoming & outgoing call reports for internal & external numbers, users & departments, etc Peak call numbers Shortest & longest calls, average call length, etc Billing, cost of calls, international calls (where allowed/applicable), etc Auto-attendant Using auto-attendant, calls can be routed to the appropriate user or department depending on specified criteria Call routing can (for example) follow time plans to route calls to voicemail when departments are closed Door intercom Answer the call on any handset within the site Unlock the door from your handset or mobile app Mobile app - iPCS This mobile app allows you to use your phone as if it were your office phone – you can take your phone extension. Calls can be moved from your desk handset to iPCS using the Call Select button. Your IT Department can make immediate changes to configuration, e.g. update user names and extension numbers, add or remove extensions from groups, etc. A range of corded & cordless handsets are available.

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