With the Mimecast portal, employees can access email, calendar and archive information, as well as send encrypted messages - all from any computer or device with an internet connection. Benefits Mimecast Personal Portal provides the following benefits: Archiving Powerful Archive Search capability View and search for archived files and documents Send and manage Large File Send messages Send Secure Messages Security Report potential spam to the Mimecast Security Team Manage blocked and permitted senders Apply pre-defined stationery, send secure messages, apply document conversion policies and send large files. Manage personal and moderated message hold queues Continuity Continue to send and receive email during a mail server outage Archived Folders provides a familiar view of the folder structure and email even if they have been removed from Exchane User Guides: Account Logging in with Mimecast Personal Portal Change cloud password - Mimecast Personal Portal Mimecast Personal Portal: Setting Application Preferences Mimecast Personal Portal: Accessing Delegate Mailboxes Mailbox Mimecast Personal Portal: Managing Personal On Hold Messages Mimecast Personal Portal: Blocking Senders and Reporting Spam or Phishing Mimecast Personal Portal: Managed Senders Mimecast Personal Portal: Select All How to send an attachment via Large File Send using Mimecast Personal Portal Manage attachments sent using Large File Send - Mimecast Personal Portal Mimecast Personal Portal: Sending a Secure Message Manage Secure Messages using Mimecast Personal Portal Apply stationery to an email using Mimecast Personal Portal Applying Document Services - Mimecast Personal Portal Archive Search with Mimecast Personal Portal Mimecast for Outlook: Search Criteria Mimecast Personal Portal: Using Archive Folders Viewing Calendars with Mimecast Personal Portal Browsing Smart Tags - Mimecast Personal Portal Continuity Using Online Inbox and Online Sent Items in Mimecast Personal Portal Mimecast Personal Portal: Composing an Email Reference Submitting feedback - Mimecast Personal Portal

This article describes how end users and moderators can manage on hold queues. Emails can be released or rejected either individually or in bulk. Addresses or domains can also be blocked when emails are released or rejected.   Applies to:   End users of Mimecast Personal Portal. Messages that have been held by security policies.   Walkthrough   Your Administrator may have email policies in place that put emails on Hold in Mimecast. These could be based on Spam, Attachment, or Content Examination Policies, which are designed to prevent unwanted emails from reaching your Inbox. The Personal On Hold viewer allows you to view the emails that have been held, and to decide if you want to release them or reject them. If you do not Release or Reject an email from the Hold queue, the email will automatically be removed after 14 days.  You will still be able to retrieve the email from the Archive, if configured by your Administrator.   Icons   Icon Description Advanced Reject Release   Rejecting a Message   To reject a message: Select the Advanced icon. Select Personal On Hold from the menu. This message list can be filtered by Subject,To,From or Reason by using Filter Message field. Select a single or multiple emails. Using the Reject icon select one of the following desired actions: Menu option Results Reject Email The message is removed from the viewer. The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition. Future emails from this sender may be held. Reject Email & Block Sender The message is removed from the viewer. The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition. A Blocked Senders Policy is created for the sender's email address, meaning they are unable to send you messages in future. Reject Email & Block Domain The message is removed from the viewer. The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition. A Blocked Senders Policy is created for their domain, meaning any sender from the domain is unable to send you messages in future.   Releasing a Message   To release a message: Select the Advanced icon. Select Personal On Hold from the menu. This message list can be filtered by Subject,To,From or Reason by using Filter Message field. Select a single or multiple emails. Using the Release icon select one of the following desired actions: Menu option Description Release Email The email is removed from the viewer, and is delivered to your Inbox. Future emails from the sender may be Held. Release Email & Permit Address The message is removed from the viewer, and is delivered to your Inbox. A Permitted Senders Policy is created for the sender's email address, meaning future messages from the sender are delivered straight to your Inbox. Release Email & Permit Domain The message is removed from the viewer, and is delivered to your Inbox. A Permitted Senders Policy is created for the sender's domain, meaning future messages from it are delivered straight to your Inbox.   Moderated On Hold   The Moderated On Hold viewer works in the same way as the Personal On Hold viewer, but will display emails Held for other users.  For example, you may be able to manage Held emails for a colleague or your manager. This functionality must be enabled by your Administrator, and by default, will not show any emails.   Images in Held Messages   Images will not automatically be displayed for held messages. End users must choose to download these for each message as required considering the security risk of doing so.

This guide will show you how to view previously permitted senders, and how to permit new senders. Once you have logged in, look for the Permitted section and click into it. You will then be able to see a list of senders that are Permitted. As you can see, the below sender is just an example. You then have the option to Block or Remove the permitted senders in your list. if you would like to add a new sender, click add Permitted. Enter the email address, and click add Now click Permit You have now successfully permitted a sender!

This guide will show you how to view previously blocked senders, and how to block new senders. Once you have logged in (a guide on logging in can be found by clicking here), look for the Blocked section and click into it. You will then be able to see a list of senders that are blocked. As you can see, the below sender is just an example. You then have the option to permit or remove the blocked senders in your list. if you would like to add a new sender, click add blocked. Enter the email address, and click add Now click Block You have now successfully blocked a sender!

Log in to the Mimecast Personal Portal by following this guide: Logging in to the Mimecast Personal Portal If you have been assigned delegate mailbox access, you are able to use Mimecast Personal Portal as that user. Click on your Profile avatar in the top right-hand corner. A list of the delegated accounts you can access is displayed. Click on the Open button next to the delegate mailbox you want to access. A new browser tab is displayed for the delegate's account. Once access to a delegate's mailbox is displayed, all the functionality available to your account is available for the delegate's account. This includes the ability to access their: Inbox and Sent Items folder Archive folders Smart Tags Calendars Personal/Moderated On Hold queues Bounced/rejected message lists Managed sender lists Note: When composing a message, it is sent from the delegated user. To switch back to your profile: Click on the original browser tab.

Mimecast Personal Portal is a webmail portal that allows you to manage personal Permit/Block lists, review or release on-hold or rejected messages, search your personal Archive and continue to send and receive email in the event of a mail server outage or for situations when you are unable to access email. Log In Directly: https://webmail-uk.mimecast.com Extranet: http://extranet.ertosunhouse.com Once you are on the Extranet page, click on Mimecast. Enter your company email address and click next. Enter in your password that you use to log into your company laptop or computer, and then click Log In. You have now logged in and have access to Mimecast!

Your Administrator may have created policies to ensure that emails containing possible junk, spam content or specific attachments are not delivered directly to your Inbox, but are instead held in a quarantine area (or Hold Queue). Digests are summaries that allow you to view and control emails that have been placed on hold without having to contact your Administrator. The Digest notification you will receive will look similar to the one below. Digest Actions The links in the Digest allow you to ensure that emails which are business related are not missed and can be released to your Inbox.  You can either click on one of the links (discussed below), or ignore the Digest if there are no emails that you are interested in. You can also control your mailbox by ensuring that emails from senders which you would like to receive are allowed through, and those which you do not wish to receive are blocked for future delivery: Action Email Delivery Future Emails Release Releases the email from the Hold Queue, and immediately delivers the email to your Inbox Emails from this sender may still be put On Hold in future Block Removes the email from the Hold Queue Emails from this sender will be immediately Rejected to the Sender by Mimecast in future Permit Releases the email from the Hold Queue, and immediately delivers the email to your Inbox Emails from this sender (if blocked for spam content) will not be put On Hold, and will immediately be delivered to your Inbox in future Note: Each email in the list should be actioned individually.  If there are no new emails in your Hold queue, you will not receive a Digest notification. If no action is chosen, you will not be reminded about these particular emails again, and the email will expire from the Hold Queue after a maximum of 14 days.  This email can then be retrieved from your personal email archive. Digest delivery frequency: 7:00 AM – Daily. If there are no new emails in your Hold queue, you will not receive a Digest notification.