Please follow the guide below to ensure a user can send messages within Ablyss: Go to the Admin module and click on Security Find a username in the list and click on the employee cell. A box will appear: Click the box to display a list of employees: If the employee works in another home, you can either: Change the location Click on advanced search to search for an employee by name Double-click on your chosen employee An employee created in another home will be displayed in red.

Below are the staff you need to contact per region for Ablyss. Regional Coordinators Essex : Lesley Pitt London: Vincenzina Catalano Milton Keynes: Danni Gwenzi Cambridge: Vanessa Dodd

On the Desktop of each Ablyss computer, and after you login to the server, is an application for staff to contact IT Support should they have an issue with Ablyss or the computer they're using (a picture of this is below). This is particularly helpful out of hours as IT Support is open from 8:30am-5-00pm, Monday-Friday. Once you open the application, simply enter the issue (with as much detail as possible) in the green box and hit send. This will send an email to IT Support where we will respond as soon as possible. Please note that this should only be used for issues with the computer, server itself (i.e. running slowly) or the user account (i.e. a locked account). If the issue is with Ablyss itself, please contact your Regional Supervisor.

Select the photo you wish to upload and rename it, so you will be able to locate it on the Ablyss server later. Navigate to the Extranet and click Ablyss CMS. A new window will open with access to Ablyss CMS and Photo Upload. To upload the photo, choose Photo Upload. Use Add files to select the photos you want to upload to the server. Click Start upload for the upload process to begin. Status will show the progress of the task. The photos are now automatically resized and uploaded to the Ablyss server.

If you're having trouble with the Ablyss app stating it's working offline, please ensure the connection settings are correct. You can check this by completing the below. Select the Ablyss app on the tablets Tap, 'Connection Settings' at the bottom left Ensure the settings match those of the screenshot below IP Address: https://ablyssapp.ertosunhouse.com Port Number: 8081

If you are unable to select your home on the Ablyss tablets then this can be resolved with the following steps. 1. Tap on Connection Settings. 2. Tap on Save Changes. 3. You can now select your Home

To Access the Residents "My Lifestyle Survey" on the Ablyss tablets First tap on the resources option on the home screen. Second select which of the two surveys you wish to complete. The left option is the standard survey and the right is an extended version. You can then complete the survey answering each of the questions.