When you’re sending an email, you usually want your most common contacts to come up when you select recipients. To ensure this, you might want to change your default address book. On the Home tab, in the Find group, click Address Book. In the Address Book dialog box that opens, click Tools > Options. Under When opening the address book, show this address list first, choose the name of the address book you want to use by default. Click OK, and close the dialog box.

If you’re using multiple address books, for example, one for personal use and another for just a hobby-related group, you can change the order in which Outlook checks these address books. This way, when you start writing the name of a contact to the address field of an email, Outlook suggests the most relevant contacts first. On the Home tab, in the Find group, click Address Book. Click Tools > Options, and select Custom. Click the up  and down  arrows next to the list to move your address books. Click OK.

Go to the calendar section in Outlook  Under the home tab, go to 'Open Calendar' > 'From Room List' Double click the room(s) you want to add, then click 'OK' You should then see a 'Rooms' section listed on the left hand side with all of the room calendars.

To book a meeting in Outlook: 1. Click on New Items > Meeting 2. Outlook may automatically generate a Teams meeting; if you do not require the meeting to be online (which may be the case if you are having an in-person meeting in a room) click Don't Host Online: Note: If you are organising a hybrid meeting (with some people attending in person and others remotely) you can still create a Teams meeting and book a physical room at the same time. 3. Enter a title for the meeting 4. Select the Required and Optional attendees 5. Enter a Start and End time for the meeting 6. Set a Reminder and Recurrence for the meeting (if required) 7. Click on Room Finder 8. Under Building, type in the name of your care home or office. Note: If your building or room does not appear, please email support@ertosunhouse.com to have it added. 9. You can filter the list of available rooms by entering the number of attendees in the Capacity field and what Floor the room is on, and what Features it has (for example, A/V equipment, or if the room is wheelchair accessible or not) 10. The room will say whether or not it is available at the time you have set for the meeting 11. Click on the room. It is added to the list of recipients and the Location is set to that room. 12. Enter any information you wish for the meeting agenda. 13. Click Send. If the room is available, it may be approved automatically, though some rooms require meetings approved by an administrator.

Most shared mailboxes are delegated which means they will be pushed to your Outlook client automatically. However, sometimes you need to manually add a mailbox. To do so, please follow this guide: For the desktop Outlook client With Outlook open, click the File tab. Under Account Information, click Add Account Enter the email address of the mailbox and click Connect If prompted for the mailbox type, select 365 Enter the password for the mailbox, if prompted If prompted to sign in to this app or all apps, select just this app Click Finish Your mailbox should appear in the list on the left-hand side. To open another mailbox in Outlook on the Web (browser) The method depends on whether the mailbox has had permissions delegated to you (part 1) or a standalone mailbox you know the credentials to access it (part 2) If you're not sure which to use, speak to IT Support Part 1 - delegated mailbox Click on your name/portrait in the top right corner Click Open another mailbox Enter the name or email address of the mailbox you want to open Note: you should not be prompted for the password if you have delegated permissions Part 2 - standalone mailbox Click on your name/portrait in the top right corner Click sign in with a different account Select Use another account (if it appears) Enter the email address of the account you want to login as Enter the password for the account

Go to outlook.office365.com Enter your email address followed by your password. Note: if you're using Google Chrome as your browser and are connected to the company network, you won't need to enter your password. Once logged in, click on the avatar at the top-right of the screen Select 'Open another mailbox' In the subsequent pop-up, enter the name (or email address) of the mailbox you wish to open You now have access to another mailbox in OWA A video showing the process is below.

All homes have a generic mailbox in the format of homename@domain.com for example, glennfield@excelcareholdings.com If you have access to the "I Drive" of a particular home, you will automatically get access to the home's mailbox. There are 3 ways to access your home mailbox: Outlook - click here to view the knowledgebase article on adding a new mailbox to Outlook OWA (Outlook Web Access) - click here to view the knowledgebase article to open another mailbox in OWA Direct link to OWA - access this by a direct link In your web browser address field, type outlook.office.com/owa/ (example: outlook.office.com/owa/glennfield@excelcareholdings.com) Login with your credentials and you'll have access to the mailbox.

You can add or remove columns in some folders and views, such as the Inbox and other Mail folders, contact lists, or task lists. Important: In order to use these instructions, you have to switch to a view other than the default view. Change your view to show columns In order to add and remove columns, you must use a list view. The default view for the Inbox is Compact, showing messages grouped by conversation. To switch your view to a list view: Select the View menu, then Change View. Select Single or Preview. Add or remove columns in a list view On the View tab, in the Current View group, click View Settings. In the Advanced View Settings dialog box, click Columns. In the Show Columns dialog box, in the Available columns list, click a column name, and then click Add. If the column that you want is not in the Available columns list, click the Select available columns from box to see additional sets of columns. To create a custom column, click New Column, enter a Name for the column, and then click the Type and Format of information that you want the column to display. To remove a column, in the Show these columns in this order list, click a column name, and then click Remove. Click OK to save your changes and apply your new view. Important: If you don't see your new column appear in your view, you probably aren't using a list view. See Change your view to show columns to switch to a list view first, then repeat the steps in this procedure.

To sign in to Outlook on the web using your work or school account in Office 365: Go to the Office 365 sign-in page or to Outlook.com. Enter the email address and password for your account (the same password you use to login to your PC or laptop in the office). Select Sign in.

You can add your NHSmail account to Outlook to keep on top of all your emails in one location. Follow the below steps: Click on the File menu at the top-left of the Outlook screen and select 'Add Account' underneath your email address. On the next screen, enter your NHSmail address in the prompt.   You will then need to enter your NHSmail password Untick the box on the next screen and select 'OK' Continue through the remaining prompts to add the account. You will need to restart Outlook to ensure the account is added. The account will show on the left-hand side below your company email address. After a short while, the shared home NHS mailbox will appear below your personal NHSmail account.